AEM Seminar to Cover Customer Challenges, Trends
August 31, 2010
Meeting customers’ aftermarket needs in today’s and tomorrow’s economy is the
focus of the 2010 Customer Support Council Seminar from the Association of
Equipment Manufacturers (AEM). The AEM seminar will be held October 3-6, 2010 in
Bettendorf, Iowa (Isle Casino Hotel). A special feature is a tour of the John
Deere seeding plant, a 20-acre, state-of-the-art facility in Moline,
Illinois.
Sessions include case studies, panel discussions,
technology-use examples and plenty of networking opportunities, with an industry
emphasis on construction, agriculture, forestry and mining equipment. The
program is targeted to managers of parts, service, training and warranty
operations and reinforces the bottom-line importance of product support in
customer satisfaction.
Among the topics:
- Inventory Control
- Dealer Training
- Import/Export Regulations
- Tier 4 Impact on the Customer
- How to Sell Value
- Service Parts Management
- Warranty Management
- Online Training
- Social Media in the Customer Support Mix
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